Support
Help with connections, billing, your account and privacy requests.
Contact us
Email us and we get back to you as soon as we can.
support@madebyblankmargin.com
Please include
- The email address of your Summondesk account
- The devices involved, for example a Windows 11 host and an iPhone
- What happened and when, with the exact error message if one was shown
- For billing questions, the Stripe receipt or invoice number
Connection problems
Check that the Summondesk app is running on the computer and that it shows as online in your dashboard. If a connection fails, the viewer tells you why and what to change. On Pro and Lifetime, an encrypted relay steps in whenever no direct path exists.
Billing and cancellation
Your payment method, invoices and billing period are under Plan and billing. You can cancel Pro at any time; it stays active until the end of the period you paid for. Payments are not refunded, as set out in the terms.
Privacy and account deletion
To export or delete your account data, email us from the address you use for Summondesk. Details are in the privacy policy.